Level

Initial training

Target audience / relevant staff

Airline or ground handling company's agent in charge of Check-in/Boarding of passengers and their baggage and management of flight arrivals and departures.

Objectives

Know regulatory framework and procedures to ensure the check-in and boarding of passengers in compliance with safety and security rules.

Contents

Theoretical

• Grooming
• Welcome, communication.
• Customer experience.
• Key steps in passenger check-in process.
• Identity reconciliation and formalities checks.
• Different Boarding Passes
• Carry-on Baggages
• Checked Baggages (and particularities: AVIH, XBAG, limited release…).
• Passenger types (M, F, ADT, CHD, INF, XCREW, JPS, PAX, PAD…).
• People with reduced mobility (PMR).
• Gate Set-up and Roles
• Aircraft Arrival Management
• Bus ARV/DPT Management..
• Gate Bag Check-in
• Gate Closing
• Missing Passengers and announcements.
• Self boarding.