Load Control - Traffic Coaching

Level

Initial training, Skills maintenance

Target audience / relevant staff

An airline or ground handling company's agent in charge to perform the Load Control function as defined by AHM 590 / IATA procedure.

Objectives

Optimize operational skills to ensure Load Control, Load planning and Coordination of aircraft turnaround.

Contents

Practice

  • Attitude and appearance: Presentation / Punctuality / Stress management / Motivation
  • Communication: Oral Expression / Information Transmission / Behavior / Sense of Contact / Conflict Management / Sense of Debriefing with Stakeholders / Meaning of Debriefing.
  • Technical and professional aptitude: Respect of the procedures / Anticipation / Organization of the tasks / Realization of the traffic activities / Taking timing into account.

Duration indicative basis

21 hrs / 3 days

Prerequisites

Load Control Initial Training.

Method

  • Practical training carried out in the context of arrival / departure operations.
  • A qualified and experienced trainer provides the training action

Evaluation

  • Practice : Skills Assessment Sheet (minimum 80% of required positive points).

Validity

-

Contact