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IFMA
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Phone

+ 33 1 48 16 37 24

E-mail

Address

IFMA
Zone Cargo 4 - 3 rue du Té
BP12036 Tremblay en France
95722 Roissy CDG Cedex

Human Factors

Level

Initial training, Skills maintenance

Target audience / relevant staff

Any agent who has to carry out an airport activity.

Objectives

Acquire a safety culture and know how to identify the contributing factors of incidents / accidents so that corrective actions can be taken.

Contents

Theoretical

  • Human Factors: Definition / Impact / Objectives.
  • The individual: His place in the organizational system / Teamwork / Concurrent Activities / Communication / Influence factors / Perception Abilities / Personality.
  • Risk Management: Objectives / Corporate Culture / Just Culture / Positive Culture
  • Fatigue / Stress / Alcohol and Drugs / Attitudes and Behaviors
  • Human Error: Error / Fault / Violation / Active Errors / Latent Errors / Reason's Model / Error Control.
  • Feedback and sharing of experience / Safety Management System - SMS / Event notification and reporting / Implementation of Just Culture.
Training based on current IATA recommendations (AHM).
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Duration indicative basis

3 hrs.

Prerequisites

There are no prerequisites for this course.

Method

  • Theoretical course in classroom.
  • A qualified and experienced trainer provides the training action.

Evaluation

  • Theoretical : Written validation final test (minimum 80% pass mark required).

Validity

Maximum 3 years (IATA / AHM 1110).