Level

Initial training, Skills maintenance

Target audience / relevant staff

Any staff in direct contact with traveling Passengers with Disabilities and Reduced Mobility (PRM) during the departure and / or arrival process.

Objectives

• Become aware of disability and equality in front of disability.
• Be able to meet the needs of people with disabilities and reduced mobility depending on their disability or their mobility reduction.

Contents

Theoretical

• Legislation, codes and recommended practices : ICAO / EU / ECAC / IATA.
• Identification of different types of disabilities : Disability Awareness / Assistance to Passengers with Disabilities / Causes of Disability / People with Walking Difficulties / Wheelchair Users / Persons with Visual and/or Hearing Impairment / Persons with Disabilities speech / People with cognitive impairment / People with mental health problems / Invisible disabilities / other disabilities.
• Knowledge and support : Awareness of Passengers with Disabilities / Understanding of Barriers for Persons with Disabilities / Knowledge of Service Animals / Methods of Communication with Persons with Disabilities / Knowledge of Access to Air Transportation by Persons with Disabilities / How to handle wheelchairs and other mobility aids carefully to avoid damage / How to preserve the dignity of people with disabilities.